Before repair
Provide the model, issue details, device number and contact information. Photos or videos can help us assess the issue faster.
Purchase / partnerContact us 
HX TECH Official After-sales
Device repair, professional support
Submit device faults or unusual conditions online. After confirming the issue, our after-sales team provides the appropriate solution. Repair acceptance, inspection and handling progress remain available to track online.
After-sales and feedback
For after-sales enquiries, complaints, feedback, or improvement suggestions, please complete the form below. The relevant team will contact you and follow up as soon as possible.
Device repair process
Data backup
Submit request
Send device
Inspection
Repair & testing
Return device
Shipping & fees
Repair work and possible costs are confirmed after inspection. Labour, shipping and handling are subject to the final assessment and service confirmation.
Service information
Repair timing, status, logistics, warranty, payments and other service information can be checked throughout the process.
Service reminder:
The process may involve equipment inspection, component replacement, system upgrades, data clearance and factory testing. Warranty coverage and final handling are subject to inspection results and the after-sales service policy.